At Dugoshop, we place great value on quality and reliability. Our products are carefully selected to ensure we can guarantee good products. However, it may happen that a product does not function as it should. In that case, you can count on a clear and fair warranty process.
Manufacturer's warranty per product
In most cases, the warranty on our products is determined by the manufacturer. This means that the warranty period and conditions can vary by product category and brand. For example, some products have an extended manufacturer's warranty of several years, while others have a shorter term.
If you have any questions about this, we'll be happy to help you.
When you experience a problem with a product, we always look for the best solution together with you. This can include repair, replacement, or, if applicable, a refund.
We carefully assess every warranty claim and strive for a prompt and customer-friendly resolution. Transparency and clear communication are central to this process.
Make a warranty claim
If you have a product that is not functioning correctly, please contact our customer service. Always include your order number, a clear description of the problem, and if possible, photos of the defect. This will allow us to help you more quickly and effectively.
Depending on the product and the situation, you will receive further instructions from us for return, inspection, or direct replacement.
Important points to consider
The warranty does not apply to damage caused by incorrect use, wear and tear, improper installation, or external influences. Therefore, always ensure that you use the product according to the supplied instructions and guidelines.