Dugoshop (part of Heating Group International B.V.)

Heating Group International BV, located at Bijsterhuizen 5118, 6604 LX, Wijchen, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Website: www.heatinggroup.eu
Address: Bijsterhuizen 5118, 6604LX Wijchen
Telephone number: 024 3434 222

Luuk Peters is the Data Protection Officer of Heating Group International, who can be reached via hgi@heatinggroup.eu

Personal data that we process
Heating Group International BV processes your personal data because you use our services and/or because you provide it to us yourself.

Below you will find an overview of the personal data that we process:

• First name and surname
• Address details
• Phone number
• Email address
• IP address
• Other personal data that you actively provide, for example, by creating a profile on this website, in correspondence, and by telephone
• Information about your activities on our website
• Internet browser and device type
• Bank account number

Special and/or sensitive personal data that we process
Our webshop and/or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify if a visitor is over 16. We therefore advise parents to be involved in their children's online activities, to prevent data about children from being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at hgi@heatinggroup.eu and we will remove this information.

For what purpose and on what legal basis do we process personal data?
Heating Group International BV processes your personal data for the following purposes:

• Processing your payment and being able to call or email you if necessary to provide our services.
• Sending our newsletter and/or advertising leaflet
• To inform you about changes to our services and products
• To give you the opportunity to create an account
• To deliver goods and services to you
• Heating Group International BV analyses your behaviour on the website to improve the website and tailor the range of products and services to your preferences.
• Heating Group International BV also processes personal data when we are legally obliged to do so, such as data that we need for our tax return.

Automated decision-making
Heating Group International BV does not make decisions on matters that can have (significant) consequences for individuals based on automated processing. This refers to decisions taken by computer programs or systems without human intervention (for example, an employee of Heating Group International BV). Heating Group International BV uses the following computer programs or systems:

• Exact/ Synergy, CCV Shop;
  • Accounting software
  • Creating and saving delivery notes, invoices, order history, financial transactions, and customer data
  • To make the ordering process easier for existing and new customers

How long we keep personal data
Heating Group International BV will not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We observe the following retention periods for the following (categories) of personal data:

• Customer data
  • Indefinite period
  • Until further notice from the customer that they wish to be deleted
• What constitutes customer data
  • Company name
  • Address
  • KvK number
  • Contact person
  • Phone number
  • Email address
  • Bank account number
• Curriculum Vitae
  • 3 months
  • Period of consultation and decision-making
• Newsletter data
  • Indefinite period
  • Until further notice from the customer that they wish to be deleted, or they themselves choose to unsubscribe via a link in the newsletter

Sharing personal data with third parties
Heating Group International BV shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Heating Group International BV remains responsible for these processing activities. Furthermore, Heating Group International BV does not provide your personal data to other third parties without permission. We only do this with your explicit consent.

Cookies, or similar technologies, that we use
Heating Group International BV only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the proper technical functioning of the webshop and your ease of use. They ensure that the website works correctly and remember your preferred settings, for example. We can also use them to optimise our webshop. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser's settings.

View, amend or delete data
You have the right to access, rectify, or erase your personal data. In addition, you have the right to withdraw any consent you may have given for data processing or to object to the processing of your personal data by Heating Group International BV, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation named by you.

You can send a request for access, rectification, erasure, or data portability of your personal data, or request to withdraw your consent or object to the processing of your personal data to Heating Group International BV.

To ensure that the request for access has been made by you, we ask you to send a copy of your identification document with the request. On this copy, please black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is for the protection of your privacy. We will respond to your request as soon as possible, but within four weeks.

Heating Group International BV would also like to point out that you have the option to submit a complaint to the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do this via the following link: https://autoriteitpersoonsgegevens.nl/een-tip-of-klacht-indienen-bij-de-ap 

Hoe we persoonsgegevens beveiligen
Heating Group International BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via hgi@heatinggroup.eu.