Heating Group International BV, located at Bijsterhuizen 5118, 6604 LX, Wijchen, is responsible for the processing of personal data as shown in this privacy statement.

Contact information:
Website: www.heatinggroup.eu
Address: Bijsterhuizen 5118, 6604 LX Wijchen
Phone number: 024 3434 222

Ton Ippel is the Data Protection Officer of Heating Group International and can be reached at hgi@heatinggroup.eu.

Personal data we process:
Heating Group International BV processes your personal data because you use our services and/or because you provide them to us yourself.
Below you will find an overview of the personal data we process:
•             First and last name
•             Address details
•             Phone number
•             Email address
•             IP address
•             Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by phone
•             Data about your activities on our website
•             Internet browser and device type
•             Bank account number

Special and/or sensitive personal data we process:
Our webshop and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or guardians. However, we cannot verify the age of a visitor. We therefore recommend that parents be involved in their children's online activities to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal information about a minor without permission, please contact us at hgi@heatinggroup.eu and we will delete this information.

Purpose and legal basis for processing personal data:
Heating Group International BV processes your personal data for the following purposes:
•             Handling your payment and being able to call or email you if necessary to provide our services
•             Sending our newsletter and/or promotional materials
•             Informing you about changes to our services and products
•             Offering you the opportunity to create an account
•             Delivering goods and services to you
•             Analyzing your behavior on the website in order to improve the website and tailor the offer of products and services to your preferences
•             Processing personal data when we are legally obliged to do so, such as data we need for our tax returns

Automated decision-making:
Heating Group International BV does not make decisions on matters that can have (significant) consequences for people based on automated processing. This concerns decisions that are made by computer programs or systems, without the intervention of a human being (for example, an employee of Heating Group International BV). Heating Group International BV uses the following computer programs or systems: Exact/Synergy, CCV Shop:
•             for accounting software
•             creating and storing delivery notes, invoices, order history, financial activities, and customer data
•             To make the order process easier for existing and potential customers.

How long we save personal data
Heating Group International BV does not retain your personal data for longer than is necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data: Customer data
•             Indefinite period
•             Until further notice from the customer that they want to be removed
What belongs to customer data:
•             Company name
•             Address
•             Chamber of Commerce number
•             Contact person
•             Phone number
•             Email address
•             Bank account number
Curriculum vitae
•             3 months
•             Period of consultation and decision-making
Data relating to newsletters
•             Indefinite period
•             Until further notice from the customer that they want to be removed or they choose to unsubscribe via a link in the newsletter.

Sharing personal data with third parties
Heating Group International BV shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Heating Group International BV remains responsible for these processing activities. In addition, Heating Group International BV does not provide your personal data to other third parties without your permission. We only do this with your explicit consent.                    
Category Name Jurisdiction Purpose Data
Accountant CROP Accountants Financial documents Accounting Financial data
Debt collection agency Trust Krediet Beheer BV Delinquent payments Collecting payments Financial and customer data

The use of cookies
Heating Group International BV only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the webshop and your user experience. They ensure that the website works properly and remember, for example, your preference settings. They also allow us to optimize our webshop. You can opt out of cookies by setting your internet browser to not store cookies. Additionally, you can delete all information previously stored through the settings of your browser.

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent you have given for the processing of your personal data, or to object to the processing of your personal data by Heating Group International BV, and you have the right to data portability. This means that you can request us to send the personal data we hold about you in a computer file to you or another organization of your choice.
You can send a request for access, correction, deletion, data portability of your personal data or a request for withdrawal of your consent or objection to the processing of your personal data to Heating Group International BV.
To ensure that the request for access has been made by you, we ask you to send a copy of your identity document along with the request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) for your privacy protection. We will respond as soon as possible, but within four weeks, to your request.
Heating Group International BV also wants to inform you that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
Heating Group International BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or if there are indications of abuse, please contact our customer service or via hgi@heatinggroup.eu.
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