We do not use a paper return form with the order. Instead, you can send an e-mail to info@voltanova.nl with the order number and possibly the reason for the return.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return the product. You will then be credited with the full order amount including any shipping costs. Only the costs for returning from your own location to the warehouse are for your own account. These costs are €10,- per package when our carrier comes to pick it up. It is also possible to return the order with a carrier of your choice.
When you make use of your right of withdrawal - if reasonably possible - return the product in the original packaging, including all parts, in unused condition to Voltanova B.V. To exercise this right, please contact us at info@voltanova.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. Sometimes we can help by recommending an alternative that (will) meet your wishes and needs. If you are interested in that, we would like to hear from you.
You can do this to make your return faster:
Add (a copy of) the packing slip or invoice to the package with "return" written on it
If a replacement product is desired, we advise you to place a new order in advance, so that this order is already processed and sent (otherwise we wait until the product is returned)
Return address:
Voltanova B.V.
Attn. retourzending
Bijsterhuizen 5118
6604 LX Wijchen